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The Do’s and Don’ts of Social Media Customer Service
Companies using social media for customer service are steadily increasing. According to Mashable, 80% of companies will be using social platforms for customer service by the end of the year. Why?...
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The Value of Social Media Monitoring for B2B Organisations
Last week we attended the UK’s leading Social Media Measurement and Monitoring conference, #Measure13. The event was hosted by Our Social Times and attracted industry experts from across the globe....
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Webinar: Social Media Monitoring for the Finance Industry
On Thursday 18th April, Sentiment Metrics is taking part in an intriguing webinar on Social Media Monitoring for Financial Services. Our own CEO Leon Chaddock will draw on his own industry experience...
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What gets the conversation flowing on social for water companies in the UK?
In the UK, everyday life can often come to a standstill in an instant. Water providers are just one of many utility companies that people rely on day in, day out. So when something out of the ordinary...
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Social Media Monitoring for Financial Services
Sentiment Metrics recently took part in a webinar on Social Media Monitoring for the Finance Industry. There were some fascinating debates and lots of practical examples of how banks, credit unions and...
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[Webinar] Social Media Monitoring and Engagement for Utilities
On June 11th Sentiment Metrics is taking part in a webinar on Social Media Monitoring and Engagement for Utilities. Utilities face a specific challenge when it comes to social media. The product is a...
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